FAQs

HOW LONG DOES IT TAKE TO SHIP MY ORDER?

- Most orders process within 2-5 business days.
- Some international orders may take over 2 to 8 weeks depending on which country you live in and customs.
- If you do not get an order confirmation email immediately after you order, please email: litprojexx@gmail.com 
- We assure you to provide our best service to keep you happy, comfortable and satisfied. 
- To cancel your order you must do so within the 24 hours before it is shipped.

MISSING A PACKAGE?

Items may be delivered in separate packages to speed up delivery times FREE of charge! So it is totally normal if you received one item but not the other. Do not worry, the other items will arrive soon.

On that rare occasion that your items go missing or show up late, don't worry! All you need to do is contact our support team at litprojexx@gmail.com. We will reply within 24 hours - we pride ourselves on customer satisfaction and fix any problem ASAP. You will either get a full refund or a new product sent out to you.

I RECEIVED ONE ITEM BUT NOT THE OTHER, WHY?

To increase shipping times we ship out every parcel separately once it is available. Items may be delivered in separate packages to speed up delivery times FREE of charge! So it is totally normal if you received one item but not the other. Do not worry, the other items will arrive soon.  

DO I GET A TRACKING NUMBER?

Yes, for every item. You will get your tracking numbers free of charge sent to your email once we've processed your purchased order items.

HOW CAN I RETURN OR CANCEL MY ORDER?

All you need to do is contact our support at 'litprojexx@gmail.com' OR message us on our Facebook page here. We will reply within 24 hours and give you detailed instructions - we pride ourselves on customer satisfaction and fix any problem ASAP.  

HOW LONG CAN I RETURN MY ORDER?

30 Days - If you want to return your products, you can do so within 30 days after receiving your order and you will get 100% of your money refunded back to your card. For more information, please refer to our 'Returns' policy page here.

WHERE ARE WE LOCATED?

- Our head office is located in Tokyo, Japan but we have dispatch facilities in other regions of the world.

WHAT IF I CHOOSE THE WRONG SIZE?

- We recommend choosing 1 size bigger than usual. We do not accept returns for 'size error' orders unless the size received is incorrect from the original size ordered OR the item(s) arrive damaged. We urge you to please order the correct size.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

- It takes 2-5 business days to process your order depending on amount and availability of items.  Deliveries take on average 10 to 25 business days and in rare cases 30+ business days. Also, delivery may vary depending on your origin country. 

CAN I CANCEL MY ORDER?

- You can cancel your order within 24 hours of the purchase date. We do not accept cancels after that because the order has already been processed by then.

WHAT IS THE 100% MONEY BACK GUARANTEE?

Should you be disappointed with your order because it is either damaged or it got lost and never arrived, please let us know and we will gladly refund you all your money. It's that easy. 

IS PURCHASING SAFE?

We make sure to provide you secure and SAFE payments. You can pay with PayPal, Debit- or Credit Card. Our shop is SSL and AES-256 Bit secured to keep all of your information private and anonymous. Your details are safe and third-parties have no access. Provided information stays private and will not be given away.

HOW DO I CONTACT YOU?

- Email us at litprojexx@gmail.com OR message us on our Facebook page here.