HOW LONG DOES IT TAKE TO SHIP MY ORDER?
MISSING A PACKAGE?
Items may be delivered in separate packages to speed up delivery times FREE of charge! So it is totally normal if you received one item but not the other. Do not worry, the other items will arrive soon.
On that rare occasion that your items go missing or show up late, don't worry! All you need to do is contact our support team at firstname.lastname@example.org. We will reply within 24 hours - we pride ourselves on customer satisfaction and fix any problem ASAP. You will either get a full refund or a new product sent out to you.
I RECEIVED ONE ITEM BUT NOT THE OTHER, WHY?
To increase shipping times we ship out every parcel separately once it is available. Items may be delivered in separate packages to speed up delivery times FREE of charge! So it is totally normal if you received one item but not the other. Do not worry, the other items will arrive soon.
DO I GET A TRACKING NUMBER?
Yes, for every item. You will get your tracking numbers free of charge sent to your email once we've processed your purchased order items.
HOW CAN I RETURN OR CANCEL MY ORDER?
All you need to do is contact our support at 'email@example.com' OR message us on our Facebook page here. We will reply within 24 hours and give you detailed instructions - we pride ourselves on customer satisfaction and fix any problem ASAP.
HOW LONG CAN I RETURN MY ORDER?
WHERE ARE WE LOCATED?
WHAT IF I CHOOSE THE WRONG SIZE?
- We recommend choosing 1 size bigger than usual. We do not accept returns for 'size error' orders unless the size received is incorrect from the original size ordered OR the item(s) arrive damaged. We urge you to please order the correct size.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
CAN I CANCEL MY ORDER?
WHAT IS THE 100% MONEY BACK GUARANTEE?
Should you be disappointed with your order because it is either damaged or it got lost and never arrived, please let us know and we will gladly refund you all your money. It's that easy.
IS PURCHASING SAFE?
We make sure to provide you secure and SAFE payments. You can pay with PayPal, Debit- or Credit Card. Our shop is SSL and AES-256 Bit secured to keep all of your information private and anonymous. Your details are safe and third-parties have no access. Provided information stays private and will not be given away.